vivo Spain – Special 5-Year Battery Warranty for the X300 Series

vivo Spain – Special 5-Year Battery Warranty for the X300 Series
Certainly. Here is the complete English translation of your Spanish warranty text:

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**As we operate in Spain, we are committed to customer satisfaction and are pleased to offer a special five‑year manufacturer’s warranty on the battery of all X300 series phones.**

This manufacturer’s warranty applies in conjunction with the applicable legal warranty, which remains unchanged.

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**Scope of Warranty**

This warranty applies if the maximum battery capacity of the X300 drops below 80% of its original capacity within five (5) years from the date of purchase. The battery health status can be found in “Settings” – “Battery” – “Battery Health”.

In such a case, you may request a free battery replacement at any authorised Vivo service centre in Spain. (For a list of authorised service points, please visit: https://www.vivo.com/es/support/service-center.)

The battery replacement under this warranty can be claimed once per device during the period following the conclusion of the commercial warranty.

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**Warranty Conditions**

To use this warranty:

• You must present the invoice for your device.

• The battery capacity of the device must be below 80% of the original capacity.

This five‑year manufacturer’s battery warranty is valid only for X300 series phones purchased through official distribution channels within the borders of Spain, and claims made outside Spain will not be accepted.

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**Exclusions**

The aforementioned warranty covers capacity performance losses that occur under normal conditions of battery use and excludes damage resulting from misuse of the battery, external factors, or unauthorised interventions.

The “misuse of the battery, external factors or unauthorised interventions” mentioned in our five‑year battery warranty exclude the following cases:

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1. **Misuse of the Battery:** Refers to situations where the device is used in ways not specified in the user manual. Examples include, but are not limited to:

• Exposing the battery to excessive heat (e.g., leaving it in direct sunlight for an extended period).

• The device having been exposed to water or other liquids.

• Overcharging the battery or leaving it fully charged for a prolonged period.

• Using inappropriate chargers.

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2. **External Factors:** Refers to damage to the device resulting from events beyond your control. Examples include, but are not limited to:

• Natural disasters (such as floods, earthquakes, lightning strikes).

• Damage caused by fire or excessive heat sources.

• Mechanical damage to the device resulting from accidents and negligent or intentional behaviour.

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3. **Unauthorised Interventions:** Includes situations where the device is opened, repaired, or modified by unauthorised persons or establishments. Examples include, but are not limited to:

• Tampering with the warranty sticker, seal, or serial number.

• Repairs carried out at unauthorised service centres.

• Use of non‑original parts or alteration of the device’s original software.

• Unauthorised alteration of the battery health status of the device.

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